Support


If you have any questions regarding the program, have problems with purchasing it, haven't received your keycodes, lost your once purchased serial number, want to suggest new features, improvements, share your thoughts about easyHDR or want to report a bug, please write to me. If you can, please write in English or Polish. With other languages I'll just use Google's translator, but I'll reply in English.

e-mail:

I always reply to all e-mails and I try to do it in 1-2 days. When I am away, then I should at least notify that I will reply later. If you sent me an e-mail and never received a reply then probably either your e-mail, or mine was blocked somewhere or assigned as spam. In such a case I'd be thankful if you tried to contact me again. PLEASE ALSO CHECK YOUR SPAM FOLDER. Please remember that a plain-text e-mail, with a title and without any attachments is the most probable to be delivered successfully.

Note: AT&T blocks my outgoing mail, so if your email account uses their service I'll reply from my gmail address. Still, AT&T may put that mail into SPAM folder, so please check it. Tools for AT&T users whose messages have been blocked.


Do you want to earn money by helping to sell easyHDR? Please check out the Affiliate program.

You may possibly find answers to some of your questions in the FAQ section below.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Frequently Asked Questions



1. How to buy a license for easyHDR?

First of all you can download, install and try the latest demo version of the program. The most recent version is always available on this website. If you decide to register easyHDR just go to the "Purchase" page and click on the "Buy easyHDR ..." button. You may buy a HOME or COMMERCIAL license for the program. The license is sold via Share*It shop, which is available in many languages. You can find out more about it in the Share*It Customer Care Center.


2. How to get the full version of the program?

Once your order is processed, Share*It sends you an e-mail that contains your personal license key and instructions on how to download and register the full version. Please store this email or print it, in case if you need it in the future (i.e. to reinstall easyHDR on a new computer).


3. What to do if I lost my license key and cannot find the full version installer?

Please write me an email: giving some details about the order you made - your name, registered email address, etc. It is best if you write from the address you have registered. I will find your license key and send it back along with instructions on how to download the full version.


4. What's the difference between "easyHDR" and "easyHDR BASIC"?

EasyHDR is the full product that is offered here on this website. All the documentation, examples, etc. are kept up-to-date with the most recent version of easyHDR. You can download a demo version of it. It has just two limitations: puts watermarks to the output photos and does not allow to save in TIFF format. In order to use easyHDR without limitations you have to buy a personal license. EasyHDR BASIC is a slightly limited snapshot of one of the older easyHDR versions. It lacks some of the features, but on the other hand it's freeware.


5. How long does the order payment processing take?

It depends on the payment method. If the order is paid by credit card or PayPal the order should be processed instantly or sometimes it may take an hour or so. If the payment is done via wire transfer, then the license data is sent to the customer after the full payment is received by Share*It. The wire transfer can take from 1 to 4 working days - it depends on the country from where it is done (international or local wire). It depends also on the time of the day when the transfer was done.


6. I am a registered user of easyHDR 2 (or easyHDR 1). How do I upgrade to easyHDR 3?

If you are a version 2 registered user and have purchased your license in the year 2013 you should have received a free upgrade (if not please write me an e-mail). If you have purchased your license earlier, you have to buy an upgrade, for a reduced price.


7. I am a registered user of easyHDR 3. How do I update (or re-download) easyHDR 3?

You have received the instructions how to do it from Share*It. If you lost this information please write to me - preferably from the same e-mail account that you used when purchasing.


8. RAW images from my camera cannot be imported by easyHDR or they look very strange (i.e. the colors are completely wrong).

EasyHDR uses DCRAW to decode RAW images. It might happen that there is already a new version of DCRAW that supports photos from your camera, but the easyHDR installer still comes with an older version, which is unable to decode your photos correctly. On Windows you can update dcraw.exe manually. On Mac OS X it is not possible because of Gatekeeper. In such a case please write to me.


9. Can I use one license on my PC/Mac and laptop, or do I have to buy one for each machine?

The purchased license is granted for a user. It means you can install and use easyHDR on several machines that belong to you - eg. your home PC, laptop and office Mac; as long as you are the user. It is also possible to reinstall easyHDR on a new machine.


10. I want to use the Lightroom plug-in, but it seems it did not install.

The Lightroom plug-in for easyHDR is installed by default when a special Adobe Lightroom's folder for plug-ins exists in the system. It means Lightroom must be installed first and what is more, it must have been installed for the same user account on which you are installing easyHDR. The plug-in location is the following: C:\Users\[name]\AppData\Roaming\Adobe\Lightroom\Modules\ (Windows), and /Users/[name]/Library/Application Support/Adobe/Lightroom/Modules, or /Library/Application Support/Adobe/Lightroom/Modules (Mac). If the plug-in failed to install, most probably the target folder does not exist. In such a case you may just download the easyHDR Lightroom plug-in. Please unpack this file anywhere on your disk and use the Plug-in Manager in Lightroom to install it.

If the plug-in is installed properly and you still have problems finding it in Lightroom, please note that it does not come with default LR presets that are available in the context menu for photos. You may create own or just use the plug-in by going to File->Export and selecting "easyHDR 3" from the "Export to" drop-down menu within Lightroom. For more information please refer to the latest easyHDR User Manual.


11. When will version 4 be released? Will the upgrade be free for version 3 owners?

I am not planning version 4. Instead, version 3 will be constantly developed. After version 3.9, versions: 3.10, 3.11 and so on will follow. Once purchased key for version 3 allows free updates.




Current easyHDR version
3.9   (07.06.2016)