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Support


If you have any questions regarding the program, have problems with purchasing it, haven't received your keycodes, lost your once purchased serial number, want to suggest new features, improvements, share your thoughts about easyHDR or want to report a bug, please write to me. If you can, please write in English or Polish. With other languages I'll just use Google's translator, but I'll reply in English.

e-mail:

I always reply to all e-mails and I try to do it in 1-2 days. When I am away, then I should at least notify that I will reply later. If you sent me an e-mail and never received a reply then probably either your e-mail, or mine was blocked somewhere or assigned as spam. In such a case I'd be thankful if you tried to contact me again. PLEASE ALSO CHECK YOUR SPAM FOLDER. Please remember that a plain-text e-mail, with a title and without any attachments is the most probable to be delivered successfully.

Note: AT&T blocks my outgoing mail, so if your email account uses their service I'll reply from my gmail address. Still, AT&T may put that mail into SPAM folder, so please check it. Tools for AT&T users whose messages have been blocked.


Do you want to earn money by helping to sell easyHDR? Please check out the Affiliate program.

You may possibly find answers to some of your questions in the FAQ section below.

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Frequently Asked Questions



1. How to buy a license for easyHDR?

First of all you can download, install and try the latest demo version of the program. The most recent version is always available on this website. If you decide to register easyHDR just go to the "Purchase" page and click on the "Buy easyHDR ..." button. You may buy a HOME or COMMERCIAL license for the program. The license is sold via Share*It shop, which is available in many languages. You can find out more about it in the Share*It Customer Care Center.


2. How to get the full version of the program?

Once your order is processed, Share*It sends you an e-mail that contains your personal license key and instructions on how to download and register the full version. Please store this email or print it, in case if you need it in the future (i.e. to reinstall easyHDR on a new computer).


3. Can I use one license on my PC/Mac and laptop, or do I have to buy one for each machine?

The purchased license is granted for a user. It means you can install and use easyHDR on several machines that belong to you - eg. your home PC, laptop and office Mac; as long as you are the user. It is also possible to reinstall easyHDR on a new machine.


4. What to do if I lost my license key and cannot find the full version installer?

Please write me an email: giving some details about the order you made - your name, registered email address, etc. It is best if you write from the address you have registered. I will find your license key and send it back along with instructions on how to download the full version.


5. What's the difference between "easyHDR" and "easyHDR BASIC"?

EasyHDR is the full product that is offered here on this website. All the documentation, examples, etc. are kept up-to-date with the most recent version of easyHDR. You can download a demo version of it. It has just two limitations: puts watermarks to the output photos and does not allow to save in TIFF format. In order to use easyHDR without limitations you have to buy a personal license. EasyHDR BASIC is a slightly limited snapshot of one of the older easyHDR versions. It lacks some of the features, but on the other hand it's freeware.


6. How long does the order payment processing take?

It depends on the payment method. If the order is paid by credit card or PayPal the order should be processed instantly or sometimes it may take an hour or so. If the payment is done via wire transfer, then the license data is sent to the customer after the full payment is received by Share*It. The wire transfer can take from 1 to 4 working days - it depends on the country from where it is done (international or local wire). It depends also on the time of the day when the transfer was done.


7. I am a registered user of easyHDR 2 (or easyHDR 1). How do I upgrade to easyHDR 3?

If you are a version 2 registered user and have purchased your license in the year 2013 you should have received a free upgrade (if not please write me an e-mail). If you have purchased your license earlier, you have to buy an upgrade, for a reduced price.


8. I am a registered user of easyHDR 3. How do I update (or re-download) easyHDR 3?

You have received the instructions how to do it from Share*It. If you lost this information please write to me - preferably from the same e-mail account that you used when purchasing.


9. RAW images from my camera cannot be imported by easyHDR or they look very strange (i.e. the colors are completely wrong).

Bad colors indicate that the particular RAW image format is not supported by the RAW decoder. New cameras are not immediately handled by the decoding tools and in order to be recognized by easyHDR a new version of the program has to be released. EasyHDR by default uses LibRAW library to decode RAWs. You may try to disable it and use DCRAW decoder instead (Settings -> Program Options -> Misc). DCRAW can be updated manually in the Windows version of easyHDR. On macOS it is not possible because of bundle's integrity checks.


10. My camera and/or lens is not detected by the Lens Correction tool.

It most probably means that your camera or the lens model is not defined in the LensFun database that easyHDR uses. There is a chance that the support is already added in the latest development version of the database.


11. I want to use the Lightroom plug-in, but it seems it did not install.

The Lightroom plug-in for easyHDR is installed by default when a special Adobe Lightroom's folder for plug-ins exists in the system. It means Lightroom must be installed first and what is more, it must have been installed for the same user account on which you are installing easyHDR. The plug-in location is the following: C:\Users\[name]\AppData\Roaming\Adobe\Lightroom\Modules\ (Windows), and /Users/[name]/Library/Application Support/Adobe/Lightroom/Modules, or /Library/Application Support/Adobe/Lightroom/Modules (Mac). If the plug-in failed to install, most probably the target folder does not exist. In such a case you may just download the easyHDR Lightroom plug-in. Please unpack this file anywhere on your disk and use the Plug-in Manager in Lightroom to install it.

If the plug-in is installed properly and you still have problems finding it in Lightroom, please note that it does not come with default LR presets that are available in the context menu for photos. You may create own or just use the plug-in by going to File->Export and selecting "easyHDR 3" from the "Export to" drop-down menu within Lightroom. For more information please refer to the latest easyHDR User Manual.


12. I can export the photos from Adobe Lightroom to easyHDR, but I am unable to import the result back to Lightroom's catalog.

First of all easyHDR comes with a plug-in and only with it you get the possibility to import the result into the Lightroom's catalog. It means that you have to export the photos with the "Export", not "Edit in ..." (Additional External Editor) method. There are two ready to use plug-in's presets available (see picture below). For the full plug-in's settings please go to Export->Export...



When easyHDR works in the plug-in mode, the "PLUG-IN" text is displayed in the title bar.

When the photos are processed with easyHDR, that is working in the plug-in mode and you're ready to go back to Lightroom, please just save the result anywhere on the hard drive and close easyHDR. Actually, you can save the intermediate results many times, but only the last one will be imported to Lightroom's catalog. Please do not use the easyHDR's export to external editor function. This is not for moving your result to Lightroom's catalog, but instead to export it to any photo editor (like Photoshop) for postprocessing.


13. When will version 4 be released? Will the upgrade be free for version 3 owners?

I am not planning version 4. Instead, version 3 will be constantly developed. After version 3.9, versions: 3.10, 3.11 and so on will follow. Once purchased key for version 3 allows free updates.


14. I am having problems with easyHDR running on Linux with Wine - an error reported by Exiftool.

It seems that newer versions of Exiftool (easyHDR version 3.11 and higher) do not work properly on Wine. As a workaround, you can exchange the Exiftool installed by easyHDR with an older version - Exiftool 10.09. To do so please overwrite the 'C:\Windows\exiftool-easyhdr.exe' and 'C:\Program Files\easyHDR 3\exiftool-easyhdr.exe' files (please rename the original 'exiftool(-k).exe' file).


15. EasyHDR crashes when running on Linux with Wine.

The problem might be due to an error within the Wine's implementation of vcomp110.dll. Please define "vcomp110 (native,builtin)" in winecfg in order to force the vcomp110.dll installed by easyHDR to be used.


16. Where are the easyHDR's settings and user files held? How can I clear all the program settings and remove the files?

The current easyHDR configuration can be brought back to the default state by clicking "Reset all settings" button in the Settings -> Program options dialog. If you need to clean it up manually, including deleting all the easyHDR related files please refer to the following:


Windows

The program is installed by default into "C:\Program Files\easyHDR 3" folder. It is entirely removed when you run the uninstaller (manually or through the application manager). The settings are held in the Registry under the "HKEY_CURRENT_USER\Software\easyHDR 3" key. Additionally, user managed files are held in the "C:\Users\[user name]\easyHDR 3\" folder - imported LUTs, examples, user presets... The registry key and the user files are not deleted by the uninstaller.

MacOS

The program is installed by default into "/Applications/easyHDR3.app". In order to uninstall it just move this bundle to the trash. The settings are held in "settings.cfg" file in the "/Users/[user name]/Library/Application Support/easyHDR" folder ("/Users/[user name]/Library" is hidden). Additionally, user managed files are held in the "/Users/[user name]/Documents/easyHDR 3" folder - imported LUTs, examples, user presets...



Current easyHDR version
3.12.2   (04.12.2018)